The aim of the project is to develop CSPG framework, which will be developed in line with an extensive set of the main CSPG principles (integration, innovation, evidence-based decision-making, citizen-centricity, sustainability, creativity, effectiveness, efficiency, equality, entrepreneurialism, collaboration, openness, transparency, technology savviness and others) that entail numerous dimensions:

  • (C)itizen-centred elements examining citizen interaction with public institutions;
  • (S)mart elements underscoring the quality of showing quick intelligence and acting quickly;
  • (P)ublic value capabilitiesallowing us to address the multifaceted, interrelated and dynamic structure of CSPG with the proactive engagement of public institutions and stakeholders;
  • (G)overnance elements fostering the integrative and comprehensive conceptualization of SPG as a socio-technical phenomenon by means of government structures, processes and procedures).

The desired outcomes of CSPG are clearly conceptualized as something produced as a result or consequence of CSPG being implemented in public institutions:

  • first-order outcomes (O1) (I1) ali spremembe v modelu upravljanja;
  • second-order outcomes (O2)
  • Third-order outcomes (O3) or improvements to the city/region/country (economic growth, social inclusion, ecological performance, and highly educated citizens).

Citizens and public managers of selected authoritative and service-oriented public institutions will provide information about the conditions experienced and expected within these dimensions and outcomes.

The acquired data will then undergo a multivariate analysis to enable identification of the CSPG maturity level and related implementation strategy/guidelines for various dimensions and thus also outcomes achieved.

Therefore, the interdisciplinary approach of gaining and analysing inputs across several sources will facilitate the much-needed systemic way of addressing the development of CSPG.

The project’s aim is to be operationalized according to five complementary objectives:

  1. to establish the conceptual (theoretical) framework for developing CSPG, encompassing relevant dimensions and tailored to PA stakeholders’ needs: (C)itizen-centred elements, (S)mart elements, (P)ublic value elements, and (G)overnance elements with unprecedented comprehensiveness as aided by sophisticated software tools and methods;
  2. to conduct a customized survey involving a multi-stakeholder assessment of potentially relevant CSPG elements, including the citizens, public institutions and selected experts;
  3. to quantitatively identify the ‘ideal’ instance of CSPG as indicated by sophisticated multivariate methods;
  4. to ensure the in-depth validation and optimization of the statistically indicated CSPG by means of mixed methods triangulation; and
  5. to equip the CSPG framework with an original software tool that gives different PA stakeholders an integrated set of referential values (i.e. a data cube) for the accelerated implementation of CSPG.

Figure 2: Operationalization of the citizen-centred smart public governance framework (CSPG):
The framework encompasses a comprehensive set of CSPG principles (PR1–PR15), transformed into measurable dimensions (D1-D4) that enable the CSPG maturity level (ML) to be identified and clear strategy/guidelines (ST) to be created that foster outcome achievement (O1–O3). Moreover, a multidimensional data structure is supported (i.e. a data cube), allowing for machine learning and predictive analytics in order to produce new knowledge and ensure continuous CSPG improvements.

As regards the project’s aims, it must be stressed that, along with establishing a scientific model, the challenge of applying the CSPG to administrative practice will also be addressed.

We will therefore appropriately consider the division of public institutions into service-oriented and authoritative ones and analyse their current maturity in terms of digitalization and define the referential trajectories needed for the targeted digital governance maturity.

Since this requires a range of elements to be considered, the implementation feasibility will be supported by the model’s focus on directly controllable elements (digital governance principles, enforcing the digital transformation and hence leading to the desired digital governance maturity) and an openly available innovative software solution to guide PA users concerning individual elements of the transformation, covering dimensions of the administrative & service design and the role of the network of different actors.

Public institutions will be presented with the current state of their digital transformation and reference values based on the best-performing institutions.

For relevant policymakers and citizens, the aggregate results will be particularly useful by focusing on raising awareness about the least exploited elements of the citizen-centred smart modernization.

Further, by monitoring users' feedback technological improvements and best practices regarding both the CSPG and hence the web-based software solution will also be dynamically adjusted, thereby overcoming limitations of the existing finite-state (Meyerhoff Nielsen, 2017) smart governance models.